No Show-Late Cancels Workflow

No Show-Late Cancels Workflow


EFFECTIVE 10/13/2025


If a patient calls to cancel or reschedule within 48 hours or less than 2 business days of a scheduled visit OR no shows for an appointment, CANCEL the appointment from the schedule using cancellation reason "NS/LC-Charge"

  1. The Default Cancellation reason is "NS/LC - Charge" unless provider says otherwise.
  2. If Provider will not charge, use "NS/LC - No Charge"
Providers have until end of business day to advise on charges.
Staff can update the cancellation reason to No Charge if needed. 

Steps to update cancellation reason. 
      1.) Search for patient's name in athena's patient search bar (Lastname, Firstname)
            
      2.) Click on Quickview
            
      3.) Click on Scheduling
            
      4.) View Patient Appointments
            
      5.) Click on the appointment date
            
      6.) Click on the drop down to update the reason for cancellation and update to "NS/LC - No Charge" then Update
            
NOTE: Appointments left as "NC/LC - Charge" at the end of the day will automatically be charged a fee overnight. 
  1. When a NS/LC cancellation reason is selected the system will automatically add a note to the Chart Alert indicating the date of this cancellation to better track number of no shows/late cancellations. 



     


  1.     Please don't use Chart Alert for admin reminders (RESERVE FOR CLINICAL INFO ONLY)   
    1. Put admin reminders in Patient Notes section of Quickview instead
    2.   

The no show/late cancel charge and the chart alert will appear the day after the appointment’s original scheduled date.

    • Related Articles

    • Internal Scheduling Workflow

      Please reference this workflow when scheduling a patient that is being referred to another provider within Geode Health. To schedule the patient, navigate to the Ops Booking Tool: https://ops.geodehealth.com/portal-admin. Enter the type of care ...

    • Intensive Outpatient Program - Group Therapy Workflow

      Intensive Outpatient Program - Group Therapy Workflow Overview: This tip sheet outlines the documentation process for patients in Geode's Intensive Outpatient Program. Group Therapy All group therapy participants will be scheduled in a Group Therapy ...

    • Internal Referral Workflow

      Internal Referral Workflow – Front Office Please reference this workflow below when a patient is being referred within Geode Health for a service. When a provider creates an internal referral, it will be routed to the Front Office staff bucket of the ...

    • TMS Workflow: Treatment Documentation

      Provider TMS Consult When a provider is documenting the TMS Consult, please reference the following workflow: Documentation Use TMS Consult Reason for visit  Ordering TMS From a patient encounter place and sign the following order:  Transcranial ...

    • Internal Provider Referral Workflow

      Referral Workflow Internal Referral Please reference this workflow below to refer a patient to another Geode provider or service. Sending Referrals Access the patient’s chart and click on the . In the dropdown patient action bar select ‘Create Order ...