Creating A Refill Order

Creating A Refill Order

Creating a Refill Order 

Overview: How to generate a refill order for provider approval and signature 

Audience: Front Office 

Review: Front office is to support our prescriber staff by obtaining patient pharmacies and generating any refill requests submitted by the patient either via patient portal or phone. If a patient requests a refill for a medication that does NOT live in the patients active med list (including different dose or sig) or is for a medication that was not last prescribed by a geode provider a patient case will be submitted to the provider instead. Ensure there is an appointment scheduled before submitting and that the patient did not NSLC last appt . 



Generating refill order: 

Preliminary: 

Checking for refills: 


                              Controlled: 

  1. In patient chart open the “Meds” tab to the left-hand side 









  9. Find the requested med needing refill and open the flowsheet using the ““ icon. 


  10. A screenshot of a computer Description automatically generated


  12. For controlled: If there is an “earliest fill date” listed to the right of the last “prescribed” med indicating a future date inform the patient a refill was sent to the pharmacy, and to reach out to the pharmacy to confirm it's ready for pick up


  14. Non-Controlled: 


  15. Click the last “Filled” medication and find “Refills”. Confirm 0 refills were sent with the last order. 




  19. Checking last prescriber: 


  21. Locate the last prescribed med on the flow sheet and look for the provider’s name at the bottom of the prescribed med to ensure the patient's Geode provider ordered the medication last. (This may also reflect in the last “filled” med, by clicking and looking at “Prescriber"



                              
                                    **Proceed to the next steps if no refills have already been sent to the pharmacy and the last prescriber was the patients Geode provider**


                              Generating the refill order: 

                          

      1. In the patient chart select the hamburger menu to the top right > “create order group” 


      1. Select the prescribing provider

    
                             A screenshot of a computer Description automatically generated

                              Once in the order group open the “Meds” tab.
                                    
                                    
                                    Locate the medication needing a refill > use the arrow to pull the medication into the order group.
                                   (If the arrow is greyed out this means their Geode provider did NOT prescribe it last, send patient case to provider) 
                                   

                               A close up of a label Description automatically generated

                                Click on the Medication in the order and confirm the pharmacy is accurate. If it not “x” out the pharmacy listed and search the appropriate one. 

                                Select AthenaOne. 




                                    

                              


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