No Show-Late Cancels Workflow | Provider

No Show-Late Cancels Workflow | Provider

Check-in Workflow

Check in the no show appointment in Athena and change the Appt Type dropdown to No Show/Late Cancel (Note: This step will be done by the practice assistant unless after hours for New and Est patient visits).




The duration on the schedule should reflect the originally scheduled appointment.



 Exam Workflow

     Start the exam and document the reason for visit as No Show/Late Cancel:



Enter a note regarding the patient's no show/late cancel with the text macro ".noshow" in the assessment and plan:



Mark the no show code in billing tab using the code corresponding to the billing decision
   

      --To waive the no show/late cancel fee use: 

 MISCNOCG – No Show/Late Cancel No Charge

      --Use DX code Z049






The practice assistant will check out and enter charges as usual.

*Please note: there are no changes to the current cancellation process for patients who cancel with appropriate notice.


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