EAP and TOVA Request Communications to Billing
Benefit Verification & Authorization Communication
Requesting team members need to “Add incoming authorization”
From the Quickview page, “Add Incoming authorization” to communicate to billing to check eligibility on
treatment services or request an authorization.
When completing the request, make sure the below fields are completed based on the specialty service
• Type: Pre-Cert
• Insurance authorization number: Add in one of the below options.
o EAP
o TOVA ELIG
o TOVA AUTH
• Effective date: Start (ONLY) enter the date of the request
• Additional Information: Enter any relevant information received from patient ie EAP #, phone, etc
• DO NOT select box to Associated Appointments
• Select Save
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